Second Blog - Groups 1, 2 & 3 Reflection {Jennifer Soler}

Group 1 

Chapter 1 "Communication Perspectives"

    Communication is a complex process through which we express, interpret, and coordinate messages with others. We do so to create shared meaning, meet social goals, manage personal identity, and carry out our relationships. At its core, communication is about messages. Messages are the verbal utterances, visual images, and nonverbal behaviors used to convey thoughts and feelings. We refer to the process of creating messages as encoding and the process of interpreting them as decoding.

    Feedback consists of the verbal and nonverbal messages sent by receivers to let senders know how the message is being interpreted.



Chapter 2 "Perception of Self and Others"

    Perception is the process of selectively attending and assigning meaning to information. At times, our perceptions of the world, other people, and ourselves agree with the perceptions of others. At other times, our perceptions are significantly different from the perceptions of other people. For each of us, however, our perception becomes our reality. What one person sees, hears, and interprets is real and considered true to that person.


Chapter 6 "Listening" 

    Listening consists of complex affective, cognitive, and behavioral processes. Affective processes are those that motivate us to attend to a message. Cognitive processes include understanding and interpreting its meaning and behavioral processes are those related to responding with verbal and nonverbal feedback. Listening is important because studies show that, even when we factor in the use of technology such as social media and email, as well as texting, listening is still “the most widely used daily communication activity.” Some research even suggests that our increasing reliance on social media as a primary means of interacting with others is actually eroding our ability to listen effectively. 


Chapter 7 "Interpersonal Relationships"

    Impersonal communication is essentially interchangeable surface-level chit-chat. In other words, we may talk about the same thing for instance, the weather- with the grocery clerk, the sales associate, the bank teller, and the restaurant server. If you have an online social networking profile on Facebook, Twitter, Instagram, Snapchat, Pinterest, or LinkedIn, many of your online "friends" are probably acquaintances if your online conversations with them are primarily surface-level ones.


Chapter 8 "Interpersonal Communication"

    Comforting is helping others feel better about themselves, their behavior, or their situation by creating a safe space to express their thoughts and feelings. Comforting also helps those doing the comforting by improving their self-esteem and their relationship with the person being comforted.


    Positive face needs are the desires we have to be appreciated, liked, and valued. Negative face needs are the desires we have to be independent and self-sufficient.


    Other-centered messages encourage those feeling emotional distress to talk about what happened and how they feel about it. These messages can come in the form of questions or prods encouraging others to elaborate.

Group 2

Chapter 5 "Nonverbal Messages"

    Nonverbal messages emphasize, substitute or contradict a verbal message. We also use nonverbal messages to cue a sender to continue, repeat, elaborate, or finish what he or she is saying. And nonverbal messages can convey a particular image of ourselves to others through our choice of clothing, grooming, jewelry, and body art. The challenge of conveying and interpreting nonverbal messages accurately is rooted in four fundamental characteristics.


Chapter 15 "Delivery"

    Public speaking apprehension is the level of fear we experience when anticipating or actually speaking to an audience. Fortunately; we can benefit from the results of a good deal of research about managing public speaking apprehension effectively. 


Chapter 16 "Informative Speaking"

    Intellectually stimulating when it is new to them and when it is explained in a way that piques their curiosity and interest. By new, we mean information that most of your audience is unfamiliar with or fresh insights into a topic with which they are already familiar.


Chapter 17 "Persuasive Speaking"

    Persuasive messages are fundamentally different from informative ones. Whereas the goal of an informative message is to teach, the goal of a persuasive message is to lead. So persuasive speakers are successful only when our audience members are convinced to agree with us, change their behavior, or take action.


Group 3

Chapter 4 "Verbal Messages"

    A language is a system of symbols used to communicate. Verbal symbols are the words we use to communicate. Each verbal language consists of a lexicon, a collection of words and expressions; a phonology, sounds used to pronounce words; and syntax and grammar, rules for combining words to form sentences.


Chapter 11 "Topic Selection and Development"

    The rhetorical situation is the composite of you and your knowledge and intentions, the audience and their knowledge and expectations, and the occasion setting, purpose, constraints. Effective speakers address all three throughout the speech preparation and presentation process.


Chapter 12 "Organizing Your Speech"

    Transitions are words, phrases, or sentences that show the relationship between main points in the body of the speech. Good transitions are certainly important in writing, but they are crucial in public speaking.


Chapter 13 "Presentational Aids"

    A presentational aid is any visual, audio, audiovisual, or other sensory material used to enhance a verbal message. Visual aids enhance a speech by allowing audience members to see what you are describing or explaining.


Chapter 14 "Language and Oral Style"

    Oral style refers to how we convey messages through the spoken word. An effective oral style differs quite a bit from written style, although when giving a speech your oral style is still more formal than everyday talk. The goal is to adapt your language to your purpose, the audience, and the occasion, which you may recall is what we mean by the rhetorical situation. 


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